Contact Us
QOVZUNEX · CUSTOMER CARE
How can we help?
Contact us about pet supplies, product specifications, orders, shipping, returns, payments, or privacy requests.
Email Support
service@qovzunex.comPhone Support
+86 20-84523500Service Hours
Monday–Friday
08:00–20:00
China Standard Time (UTC+8)
01 · Existing Orders
Include your order number, checkout email, and a clear explanation of your request.
02 · Product or Delivery Problems
Report damaged, defective, incomplete, incorrect, or materially misdescribed items promptly. Include relevant photographs or videos of the product, exterior packaging, and shipping label. Confirmed seller errors receive an appropriate remedy without additional costs caused by that error.
03 · Before Returning Merchandise
Contact us first. Following approval, support will provide the receiving address and instructions. Our registered office is not automatically a return warehouse.
04 · Response Target
We aim to respond within 24 hours. Customer service operates during the hours stated above; investigations involving carriers or payment providers may take longer.
Business Information
Brand: qovzunex
Company: Guangzhou Songshujia Trading Co., Ltd.
Legal Representative: Yang Zhenhao
Website: qovzunex.com
Registered Address: 609-137, 6th Floor, No. 1101 Zhongshan Avenue Central, Tianhe District, Guangzhou, China