Shipping Policy
QOVZUNEX · ORDER JOURNEY
Shipping Policy
Processing, delivery, tracking, and shipment assistance.
2–4 business days
Up to 5 business days
10–15 business days after dispatch
01 · Timing
Processing begins after payment confirmation and verification. Processing and transit are separate; business days exclude weekends and applicable public holidays. Estimates are not guarantees.
02 · Charges and Destinations
Methods, charges, and supported addresses appear at checkout. P.O. box, APO/FPO, territory, and international availability depend on available services.
03 · Fulfillment and Tracking
Origins may differ from our registered office. Orders may ship separately. Available tracking is emailed after dispatch; carrier updates may take time.
04 · Address Corrections
Report errors promptly. Changes after processing begins are not guaranteed. Customer address errors may incur reasonable reshipping costs.
05 · Shipment Problems
Contact us about delays, loss, damage, shortages, or wrong items. “Delivered” status does not prevent review. Confirmed losses or seller errors receive an appropriate remedy.
06 · Import Charges
Unless included at checkout, import taxes, duties, and brokerage charges are generally the recipient’s responsibility.
Business and Support
Company: Guangzhou Songshujia Trading Co., Ltd.
Legal Representative: Yang Zhenhao
Registered Address: 609-137, 6th Floor, No. 1101 Zhongshan Avenue Central, Tianhe District, Guangzhou, China
service@qovzunex.com
+86 20-84523500
Monday–Friday, 08:00–20:00, China Standard Time (UTC+8).